Making A Purchase
Making a purchase on our secure system could not be easier. Just browse the store, click on the items you wish to purchase and add them to the basket. After you have finished making your selection click on "Checkout" and you will be asked for a few details that we need to satisfy your order before going to our secure payment page provided by Worldpay (the company that process our payments). We accept all major credit and debit cards.
All transactions are processed in GBP (United Kingdom Pounds). Converted prices shown on our site are approximate & for information only. Your credit card provider will convert the amount to your own currency.
Custom items are non-stockable and charges for these items are due when the order is placed. Stock item orders will be charged when the order is shipped.
We accept all major credit/debit cards and PayPal through the website. We can also take card orders by phone, simply email us with the items that you wish to purchase, the shipping method required and your address details. We can then process your order and arrange to take a card payment over the phone.
(Please note: We are an Internet company and have no retail outlet or facilities for personal callers at our office address).
Huntly Business Centre
Tel: 01466 799580
VAT at 20% is applicable on orders to countries within the EU. All orders from out with the EU are supplied tax free.
All overseas orders are accurately described, with values, on the customs declaration documents. Orders that are shipped to countries outside of the E.U. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. If a package is returned due to non-payment of duties/taxes, the customer will be billed for any and all additional shipping charges. Customers in the USA can purchase products up to $800.00 in value without being liable for any import duties.
Returns policy (see also Distance Selling Your right to cancel an order )
If for any reason you wish to return an item we will furnish a full refund (please note that we only refund shipping costs on orders which are in some way defective, or are supplied in error) providing the following conditions are met:
Customers must contact us for a returns authorisation code prior to returning any item.
Goods should be returned within 30 days with a proof of posting obtained when sending.
Goods and packaging are in original condition.
Returns should be adequately packed as we cannot accept liability for returns damaged in transit.
Please note that your right to return products does not apply to custom made goods (for example, cut cloth, cummerbund sets, lightweight scarves, ribbon, waistcoats, clan crests, shawls, skirts and kilts etc).
If you wish to amend or cancel an order for a custom made item, after the cloth for your order has been cut, we reserve the right to charge you 20% of the value of the amended/cancelled product.
It is our objective to provide the highest levels of customer service. If you are dissatisfied with our service for any reason please do not hesitate to contact us.
It is our intention to handle all enquiries and complaints in a fair, confidential, effective and efficient manner.
We intend to resolve any issues you may have as soon as possible and within five working days. We continually monitor the performance and effectiveness of our systems and staff and will make all possible efforts to resolve any issues with the minimum of fuss and in as short a time as possible.
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