Distance Selling Regulations
Your right to cancel an order
Under the consumer protection (distance selling) regulations 2000, unless one of the exceptions for custom made items applies, you are entitled to a cooling off period of seven working days during which time you are entitled to cancel your order and receive and full refund. This is an additional right and does not affect your statutory rights to reject faulty goods or unsatisfactory services.
Notice of cancellation
A notice of cancellation under the distance selling regulations must be made by email or by post (details on our contact page).
Orders for custom made fabric items such as sashes etc cannot be cancelled after the cloth for the order has been cut.
If you cancel the contract after the goods have been despatched, please enclose a note giving the reason for the return, wrap package securely in its original packing and send it to:
Huntly Business Centre
Please note that you will be responsible for the cost of returning the goods to us except where they were delivered in error or were in some way defective. We will refund the purchase price for the returned order including our original delivery charge within seven days of the notice of cancellation. You are expected to take reasonable care of the item you wish to return and we reserve the right to make an appropriate deduction from the purchase price where goods are not returned in the condition in which you received them.